SED-IT Help Site
Got a technology problem? Call in SED-IT! Just e-mail sed-it@bu.edu with a description of your problem and we will get back to you quickly.
If your e-mail isn't working, please call Wenling at x3-3176 or Brent at x8-2966. You can also peruse this help site for self-help or to learn more about technology and the standards at SED.
Faculty and Staff Info
Accounts - Information on Kerberos, AD, and other accounts...
Backups - How to save your bacon when your computer goes "poof"...
Computers - Help with hardware...
Copiers - When you want to print double sided, stapled reports from your desk...
Copyright - Copyright and Copyleft...
Databases - Finding, storing and organizing your bits...
Email - How to connect to and manage your e-mail...
Files - Where to put and how to name your files to keep things organized...
Group File Shares - Where you can share files with your department, project, etc...
Networking - Connecting to the BU network... from your office, your home, or on the road...
Operating Systems - Mac, PC, Linux...
Other Resources - Help beyond SED-IT...
Personal Productivity - Staying sane in the face of an onslaught of information...
Printers - Where to find them and how to print to them...
Purchasing - Getting the best value when buying technology...
Quick Sheet - A printable IT reference for SED. Great for new faculty and staff...
Research - How SED-It supports research at SED...
Scanning - Scanning paper documents into electronic form...
Security - Keeping you and your computer safe on the Internet...
Software - The tools you need and how to get them...
Telephones - Tips for using your phones and BU voicemail...
Training - Technology education for educators...
User File Shares - Where you can keep your files on the network...
Video - Information about video, online video, video phones, video conferencing...
Web Support - Supporting web projects at SED...
IT Staff Info
Active Directory - How we tie together users, groups, software and computers...
Documentation Standards - What, when, and how to document...
Goals - Where we are trying to go with all this...
Random Gotchas - Various technical oddities that SED-IT has collected...
Green - What SED-IT is doing to protect the environment...
Mac Remote Installation - Notes on setting up remote installation...
Procedures - Guidelines for tasks that don't fit into standards...
Projects - Stuff that SED-IT is working on, or would like to work on... (password protected)
Resources - When you SED-IT needs help or needs to work with other BU groups...
Servers - Which machine does what...
Standards - Standards are a great way to set expectations. Here are the SED-IT standards...
Student Workers - Information for and about student workers (password protected)