= SED-IT Help Site = '''Got a technology problem? Call in SED-IT! Just e-mail sed-it@bu.edu with a description of your problem and we will get back to you quickly.''' If your e-mail isn't working, please call Wenling at x3-3176 or Brent at x8-2966. You can also peruse this help site for self-help or to learn more about technology and the standards at SED. == Faculty and Staff Info == * [[accounts|Accounts]] - Information on Kerberos, AD, and other accounts... * [[backups|Backups]] - How to save your bacon when your computer goes "poof"... * [[computers|Computers]] - Help with hardware... * [[copiers|Copiers]] - When you want to print double sided, stapled reports from your desk... * [[copyright|Copyright]] - Copyright and Copyleft... * [[databases|Databases]] - Finding, storing and organizing your bits... * [[email|Email]] - How to connect to and manage your e-mail... * [[files|Files]] - Where to put and how to name your files to keep things organized... * [[group-file-shares|Group File Shares]] - Where you can share files with your department, project, etc... * [[networking|Networking]] - Connecting to the BU network... from your office, your home, or on the road... * [[operating-systems|Operating Systems]] - Mac, PC, Linux... * [[other-resources|Other Resources]] - Help beyond SED-IT... * [[productivity|Personal Productivity]] - Staying sane in the face of an onslaught of information... * [[printers|Printers]] - Where to find them and how to print to them... * [[purchasing|Purchasing]] - Getting the best value when buying technology... * [[quick-sheet|Quick Sheet]] - A printable IT reference for SED. Great for new faculty and staff... * [[research|Research]] - How SED-It supports research at SED... * [[scanning|Scanning]] - Scanning paper documents into electronic form... * [[security|Security]] - Keeping you and your computer safe on the Internet... * [[software|Software]] - The tools you need and how to get them... * [[telephones|Telephones]] - Tips for using your phones and BU voicemail... * [[training|Training]] - Technology education for educators... * [[user-file-shares|User File Shares]] - Where you can keep your files on the network... * [[video|Video]] - Information about video, online video, video phones, video conferencing... * [[web-support|Web Support]] - Supporting web projects at SED... == IT Staff Info == * [[ad|Active Directory]] - How we tie together users, groups, software and computers... * [[documentation-standards|Documentation Standards]] - What, when, and how to document... * [[goals|Goals]] - Where we are trying to go with all this... * [[gotchas|Random Gotchas]] - Various technical oddities that SED-IT has collected... * [[green|Green]] - What SED-IT is doing to protect the environment... * [[mac-installs|Mac Remote Installation]] - Notes on setting up remote installation... * [[procedures|Procedures]] - Guidelines for tasks that don't fit into standards... * [[projects|Projects]] - Stuff that SED-IT is working on, or would like to work on... (password protected) * [[resources|Resources]] - When you SED-IT needs help or needs to work with other BU groups... * [[servers|Servers]] - Which machine does what... * [[standards|Standards]] - Standards are a great way to set expectations. Here are the SED-IT standards... * [[student-workers|Student Workers]] - Information for and about student workers (password protected) == Site Resources == * [[sandbox|Sandbox]] - Never used this wiki before? Feel free to play in our sandbox... * [[TitleIndex|Site Map]] - Every page, in alphabetical order